Refund Policy

Refund Policy – StreamVirelo

Last updated: May 2026

At StreamVirelo (https://ip4kpro.store/), customer satisfaction is our priority. We offer a clear refund policy based on your subscription plan.

1. 30‑Day Money‑Back Guarantee (3, 6, and 12‑Month Plans)
– If you are not satisfied with our service within the first 30 days of your subscription, you may request a full refund.
– This applies only to plans of 3 months, 6 months, and 12 months.

2. 7‑Day Refund Period (1‑Month Plan)
– For monthly subscriptions, you have 7 days from the activation date to request a refund.

3. Non‑Refundable Situations
Refunds will not be issued in the following cases:
– Connection or buffering issues caused by your internet service provider, local network, or insufficient internet speed.
– Use of outdated devices that do not support IPTV apps (e.g., very old Smart TVs, unsupported Android versions, or devices without HLS support).
– Change of mind after the refund period has expired, or if you simply no longer wish to use the service.
– Failure to follow installation instructions or using incompatible apps.
– Any attempt to abuse the refund policy (e.g., requesting multiple refunds on different accounts).

4. How to Request a Refund
– Contact our support team via WhatsApp: +1 (825) 250-8152 or email: support@streamvirelo.com
– Provide your subscription details (activation email or account ID).
– Our team will verify and process your refund within 5‑7 business days.

5. Important Notes
– Refunds are issued to the original payment method (Western Union, Remitly, WorldRemit, Patreon, Cryptocurrency, or Eneba Gift Card).
– We reserve the right to deny a refund if the request is made after the guaranteed period or falls under non‑refundable conditions.

For any questions, please contact us before purchasing.